Shipping policy
Order Processing
We aim to process all orders within 1–3 business days after your order has been placed.
Please note that processing times may occasionally be extended due to factors such as payment verification, incomplete shipping information, high order volumes, or public holidays. If additional information is required to process your order, we will contact you via email as soon as possible.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Estimated Delivery Time
Our estimated delivery time is 8–12 business days after dispatch.
Please note that delivery times are estimates and may occasionally vary due to circumstances beyond our control, including but not limited to:
- Customs clearance procedures
- Weather conditions
- Public holidays
- Carrier or courier delays
- High shipping volumes
While we work closely with our logistics partners to ensure timely delivery, we cannot guarantee delivery dates.
If your order experiences an unexpected delay, our customer support team will be happy to assist you.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with your tracking number.
Please allow up to 48 hours for tracking information to become active after dispatch.
Customs Duties & Taxes
International shipments may be subject to customs duties, import taxes, or other local charges imposed by your country's customs authorities.
These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.
Unfortunately, we cannot estimate these fees, as they vary between countries.
Incorrect Shipping Information
Customers are responsible for ensuring that all shipping information provided during checkout is accurate and complete.
If an incorrect or incomplete shipping address is provided, additional shipping charges may apply if the order needs to be reshipped.
Lost, Delayed or Returned Parcels
If your parcel appears to be delayed or lost in transit, please contact our customer support team as soon as possible.
We will work directly with the shipping carrier to investigate the shipment and assist you throughout the process.
Order Cancellation
If you wish to cancel your order, please contact us as soon as possible.
We will do our best to accommodate your request. However, once an order has entered processing or has been dispatched, cancellation is no longer possible.
In such cases, you may return the order after delivery in accordance with our Return Policy.
Contact Us
If you have any questions regarding shipping or your order, please contact us at:
Our customer support team aims to respond within 24 hours.